We want every clinic to be completely sure before paying for DentalOnePlus. This page explains how trials, payments, plan changes and cancellations work.
1. Try everything first
Every clinic plan starts with a 14-day free trial that includes all features of the plan you choose. No card or payment details are needed to start. We recommend using the trial with your team, your real workflow and — if you use one — your X-ray sensor, before buying. If you need more time to evaluate, just ask us.
2. Payments and activation
- Plans are billed yearly, in advance, plus applicable GST. A GST invoice is issued for every payment.
- Your plan is activated immediately after a successful payment, and the full subscription period is reserved for your clinic, including setup, storage and support.
- Because the service is delivered from the moment of activation, subscription payments are final once the plan is activated, and we do not provide partial or pro-rated refunds for unused time, unused features or unused user logins.
3. Changing your plan
- Upgrade any time. The unused value of your current paid plan is credited automatically, so you pay only the difference.
- Moving to a smaller plan takes effect with your new payment, and any remaining days of your current plan are added to your new plan year — nothing is lost.
4. Cancelling
- There are no automatic renewals or hidden charges — we never store your card for auto-debit. Your plan simply ends on its expiry date unless you choose to renew.
- You can keep using your plan until the end of the period you have paid for.
- After expiry, your account stays available in read-only mode, so you can view and export your records at any time. Your data is never deleted because a plan ended.
5. When we will refund you
We will refund the amount concerned in these cases:
- You were charged twice for the same plan (duplicate payment).
- Money was debited but your plan was not activated, and we are unable to activate it.
- You were charged an incorrect amount because of a technical error on our side.
- A service problem caused by us makes the software unusable for your clinic and we cannot fix it within 7 days of your written report — in this case we will, at your choice, extend your plan by the time lost or refund the unused portion of the current period.
Approved refunds are made to the original payment method within 5–7 working days. Banks may take a few extra days to show the credit.
6. How to raise a request
Write to the email address shown on our Contact page with your clinic name, registered email and invoice number, within 15 days of the payment. We reply within 2 working days.
7. Dental college and enterprise plans
Plans arranged through a signed proposal or agreement follow the payment and cancellation terms in that document.